Help Centre

You'll find the answers to frequently asked questions here. If you can't find what you're looking for, please don't hesitate to get in touch with us at We're online Monday to Friday between 9am–6pm, excluding public holidays.

how much is delivery?

Delivery within the UK is £4.95. Delivery to the Channel Islands is £8.95.

where do you deliver?

We deliver to most postal addresses in the UK and Channel Islands.

We reserve the right not to deliver orders if we believe an address is not secure (e.g. a communal address or PO Box). If this affects your order, we'll notify you as soon as possible.

do you deliver internationally?

Unfortunately, we do not deliver outside the UK at the moment.

when will i receive my order?

You can expect to receive your order within 3-20 days, depending on stock delivery from the brand. You can find the expected delivery timeframe for each product below the favourite button.

how do i track my order?

You can track your parcel's journey using the link in your dispatch email.

If your order is taking longer than expected, or if the tracking information is of no help, please contact us so we can investigate.

i've received the wrong item. what should i do?

We do our best to fulfil orders accurately, so we're really sorry if we got it wrong! Please get in touch and we'll organise an exchange as quickly as possible.

i've received a faulty item. what should i do?

Please contact us right away so we can arrange a replacement.

an item is missing from my order. what should i do?

There may be times when our distribution centre is unable to fulfil part of your order. In this case, we may source your items from one of our stores instead. This means your order will be sent in multiple parcels, but we'll send you a dispatch confirmation email each time a parcel is on its way to you.

my items have different delivery times. will i be charged multiple delivery fees?

You will only be charged one delivery fee. However, in order to reduce packaging and carbon emissions on each delivery, we will send all items in the order together within the latest delivery time frame indicated. If you need some items sooner, please place separate orders.

i’m having a problem buying from your website. what should i do?

Please contact us as soon as possible, giving us as much information about what has gone wrong, so we can do our best to help you process your order.

i haven’t received an order confirmation. what should i do?

Occasionally our emails will find themselves in your junk folder. If it isn't there, please contact us as soon as possible so we can investigate.

can i cancel or amend an order?

Unfortunately, it's not possible to cancel or amend an order once it's placed. You may, of course, return any unsuitable items to us.

If you need to update your delivery details (e.g. to select a safe place for your parcel to be left), please contact us as soon as possible.

what payments do you accept?

We accept Visa, Mastercard, Maestro and American Express, as well as Apple Pay, Google Pay and Shop Pay.

how do i use a promo code?

Simply enter it into the discount code box at checkout. If your promo code doesn't work as expected, please contact us so we can help.

why hasn’t my payment been accepted?

If you're having difficulty placing an online order due to a failed payment, this is because it can't be verified.

It could be that your computer is blocking the pop up for 3D secure authentication (this is an added layer of security we use to prevent fraud and keep you safe online). We recommend trying an alternative browser, such as Google Chrome, Mozilla Firefox or Internet Explorer.

what is your returns policy?

We want you to feel good about fashion, so if your order wasn’t perfect, you can return it to us within 14 days of the delivery date.

We ask that items are returned clean, unworn and in their original packaging. For hygiene reasons, lingerie and tights cannot be returned. Earrings cannot be returned once removed from their packaging. Swimwear can only be returned if the hygiene strip is intact.

how do i return my order?

You can return your order on our Returns page. Simply enter your email address or phone number and your order number, and click start. Follow the instructions and select the items you want to return.

Once your return request has been approved, you'll receive an email confirmation with instructions for returning your parcel.

are there any charges for returns?

There is a charge of £5.50 to cover shipping costs and admin for all returns. This will be deducted from any amount due to be refunded to you. Unfortunately we cannot refund any original postage paid.

how soon will i get my refund?

Once your return has been received and inspected, we'll send you an email confirming whether your refund has been approved or rejected.

If approved, your refund will be processed and credited to your original payment method within 10 working days. If after this time you have not received your refund, please contact us.

do you sell gift cards?

We do! Please contact us to buy yours.

do you offer gift wrapping? 

Unfortunately, we do not currently offer gift wrapping.

do you have a store?

We currently have two stores located in Birmingham and Bristol.

the item/size i want has sold out. will it be coming back?

Unfortunately in most cases, once something has sold out on site, it's gone for good. You can always check back in case we have a return.

i’ve sent you an email but haven’t heard back. what should i do?

We do our best to respond to customer enquiries as quickly as possible, but we're a small team so it can sometimes take a little longer than we'd like! If your enquiry is urgent, please call us on 0117 959 0011.

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We accept:
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • Mastercard
  • Visa