FAQ

01

Where is your online store?

At All Good Things, we always want to deliver the best shopping experience possible – and we believe we can do this better in person. For now, we’ve closed our online store so we can focus on bringing you more store locations across the UK.
02

What is your returns policy?

We want you to feel good about fashion, so if you’ve changed your mind about a piece, you can return it to us within 28 days of purchase.

We ask that items are returned clean, unworn and with their original tags and/or packaging. For hygiene reasons, lingerie and tights cannot be returned. Earrings cannot be returned once removed from their packaging. Swimwear can only be returned if the hygiene strip is intact.
03

How do I return my purchase?

You can return your purchase to your nearest store or contact us for information on returning your purchase by post.
04

How soon will I get my refund?

Once your return has been received, inspected and approved, your refund will be processed and credited to your original payment method within 10 working days. If after this time you have not received your refund, please contact us.
05

An item I've purchased is faulty. What should I do?

Please contact us right away so we can arrange a replacement.
06

Do you deliver?

Seen something you love on social media? We can deliver to most postal addresses in the UK for £4.95 and to the Channel Islands for £8.95.

Unfortunately, we don't deliver outside the UK at this time.
07

What payments do you accept?

We accept cash, Visa, Mastercard, Maestro and American Express.
08

How do I use a promo code?

Simply present your unique code at checkout.
09

Do you sell gift cards?

Unfortunately, we don’t sell gift cards at this time.
10

Do you offer gift wrapping?

Unfortunately, we don't currently offer gift wrapping services.
11

The item/size I want has sold out. Will it be coming back?

We may have additional stock or sizes in another store – please ask our store team or contact us. Unfortunately, in many cases, once something has sold out, it's gone for good.
12

I’ve sent you an email but haven’t heard back. What should I do?

We do our best to respond to enquiries as quickly as possible, but we're a small team so it can sometimes take a little longer than we'd like! If your enquiry is urgent, please call us on 0117 959 0011.
Contact us